At CORTEIZ, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed in our Return and Refund Policy.
1. Eligibility for Returns and Refunds
- Time Frame: Returns must be initiated within 30 days of the purchase date.
- Condition of Items: Products must be returned in their original condition, unused, with all original tags, accessories, and packaging intact.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
- Customized or personalized items.
- Perishable goods such as food.
- Downloadable software products.
- Some health and personal care items.
Please note that sale items and gift cards are also non-returnable and non-refundable.
3. Return Process
To initiate a return, please contact us at our official page in the footer.
Provide us with your order number, details of the item, and reason for return. We will guide you through the steps to return the item either by mail or in person.
4. Shipping Costs for Returns
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds
Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, follow the instructions for returns and specify that it is an exchange.
7. Gifts
If the item was a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.